Leaders do not avoid, repress, or deny conflict, but rather see it as an opportunity

I'd always rather err on the side of openness. But there's a difference between optimum and maximum openness, and fixing that boundary is a judgment call. The art of leadership is knowing how much information you're going to pass on - to keep people motivated and to be as honest, as upfront, as you can. But, boy, there really are limits to that.

Possess the "Nobel Factor": Possess and constantly demonstrate optimism, faith, and hope. They create choices. I am reminded of an ancient Chinese proverb: "That the birds of worry and care fly above your head, this you cannot change; but that they build nests in your hair, this you can prevent."

See the long view: By all means "plant the corn, milk the cows, and feed the horses" but always keep the eventual "harvest" in mind.

Understand the "Pygmalion Effect": Leaders should always expect the very best of those around them. They know that people can change and grow.

Expect the best from your people and they will usually deliver but your expectations must be realistic.

Great things are accomplished by talented people who believe they will accomplish them.