The manager asks how and when; the leader asks what and why.

Leadership (according to John Sculley) revolves around vision, ideas, direction, and has more to do with inspiring people as to direction and goals than with day-to-day implementation. A leader must be able to leverage more than his own capabilities. He must be capable of inspiring other people to do things without actually sitting on top of them with a checklist.

A passion for continual learning, a refined, discerning ear for the moral and ethical consequences of their actions, and an understanding of the purposes of work and human organisations

Judgment without character is expediency... or worse.

The opposite of hope is despair, and when we despair, it is because we feel there are no choices.

Failing organizations are usually over-managed and under-led.

In life, change is inevitable. In business, change is vital.