A new leader has to be able to change an organization that is dreamless, soulless and visionless... someone's got to make a wake up call.

Leaders must encourage their organizations to dance to forms of music yet to be heard.

Manage the dream: Create a compelling vision, one that takes people to a new place, and then translate that vision into a reality.

Trust is the lubrication that makes it possible for organizations to work.

The capacity for "uncontaminated wonder," ultimately, is what distinguishes the successful from the ordinary, the happily engaged players of whatever era from the chronically disappointed and malcontent. Therein lies a lesson for geeks, geezers, and the sea of people who fall in between.

Organizations should try to find out if their learning programs actually work.

Find the appropriate balance of competing claims by various groups of stakeholders. All claims deserve consideration but some claims are more important than others.