A new leader has to be able to change an organization that is dreamless, soulless and visionless... someone's got to make a wake up call.

I used to think that running an organization was equivalent to conducting a symphony orchestra. But I don't think that's quite it; it's more like jazz. There is more improvisation.

Leadership has become a heavy industry. Concern and interest about leadership development is no longer an American phenomenon. It is truly global. Though I will probably be in less demand, I wanted to move on.

Leaders do not avoid, repress, or deny conflict, but rather see it as an opportunity

Innovation- any new idea-by definition will not be accepted at first. It takes repeated attempts, endless demonstrations, monotonous rehearsals before innovation can be accepted and internalized by an organization. This requires courageous patience.

Great leaders love talent and know where to find it. They surround themselves with talented people who can work effectively together.

The new leader is one who commits people to action, who converts followers into leaders, and who may convert leaders into agents of change.