The manager does things right; the leader does the right thing.

Around the world, the generals are being ousted, and the poets are taking charge.

Think of a crucible as an occasion for real magic, the creation of something more valuable than an alchemist could possibly imagine. In it, the individual is transformed, changed, created anew. He or she grows in ways that change his or her definition of self.

Understand the "Pygmalion Effect": Leaders should always expect the very best of those around them. They know that people can change and grow.

The manager accepts the status quo; the leader challenges it.

Listening to the inner voice - trusting the inner voice - is one of the most important lessons of leadership.

I used to think that running an organization was equivalent to conducting a symphony orchestra. But I don't think that's quite it; it's more like jazz. There is more improvisation.