Great groups deliver great results. And for everyone involved in a great group, great work is its own reward.

Great groups give the lie to the remarkably persistent but incorrect notion that successful organizations are the lengthened shadow of a great woman or man. However, each great group has a strong leader. In fact, great groups and great leaders create each other.

Leaders wonder about everything, want to learn as much as they can, are willing to take risks, experiment, try new things. They do not worry about failure but embrace errors, knowing they will learn from them.

Government is like an onion. To understand it, you have to peel through many different layers. Most outsiders never get beyond the first or second layer.

Expect the best from your people and they will usually deliver but your expectations must be realistic.

Learning to be an effective leader is no different than learning to be an effective person. And that's the hard part

The factory of the future will have only two employees, a man and a dog. The man will be there to feed the dog. The dog will be there to keep the man from touching the equipment.