Understand the "Gretzky Factor": Cultivate an instinct, a "touch", call it what you will, that enables you to know both where the "puck" is now and where it will be soon.
Warren G. BennisUnderstand the "Pygmalion Effect": Leaders should always expect the very best of those around them. They know that people can change and grow.
Warren G. BennisThe new leader is one who commits people to action, who converts followers into leaders, and who may convert leaders into agents of change.
Warren G. BennisThe crucible is a dividing line, a turning point, and those who have gone through it feel they are very different from the way they were before. Believing that they have been transformed or have transformed themselves, those who survive the crucible (and many don't) are more confident, more willing to take future risks. That new self-confidence is grounded in the belief that he or she has done something hard and done it well.
Warren G. Bennis