All claims deserve consideration but some claims are more important than others.

In order to serve its purpose, a vision has to be a shared vision.

Expect the best from your people and they will usually deliver but your expectations must be realistic.

Think of a crucible as an occasion for real magic, the creation of something more valuable than an alchemist could possibly imagine. In it, the individual is transformed, changed, created anew. He or she grows in ways that change his or her definition of self.

Leaders must encourage their organizations to dance to forms of music yet to be heard.

It is the capacity to develop and improve their skills that distinguishes leaders from followers.

What job is worth the enormous psychic cost of following a leader who values loyalty in the narrowest sense.