If you're the leader, you've got to give up your omniscient and omnipotent fantasies - that you know and must do everything. Learn how to abandon your ego to the talents of others.

Good leaders make people feel that they're at the very heart of things, not at the periphery.

This duality, making yourself better while teaching and developing others' judgment capabilities, is the key to leadership that is both productive and principled.

All claims deserve consideration but some claims are more important than others.

Followers who tell the truth, and leaders who listen to it, are an unbeatable combination.

Coaching will become the model for leaders in the future... I am certain that leadership can be learned and that terrific coaches... facilitate learning.

Successful leadership is not about being tough or soft, sensitive or assertive, but about a set of attributes. First and foremost is character