Unlike top management at Enron, exemplary leaders reward dissent. They encourage it. They understand that, whatever momentary discomfort they experience as a result of being told they might be wrong, it is more than offset by the fact that the information will help them make better decisions.
Warren G. BennisNo leader can create sustainable, significant change without a reservoir of good will. Without that, you always tend to compromise with failure.
Warren G. Bennis