Expect the best from your people and they will usually deliver but your expectations must be realistic.

The first job of a leader is to define a vision for the organization...the capacity to translate vision into reality.

If I had to reduce the responsibilities of a good follower to a single rule, it would be to speak truth to power.

Leaders wonder about everything, want to learn as much as they can, are willing to take risks, experiment, try new things. They do not worry about failure but embrace errors, knowing they will learn from them.

Manage the dream: Create a compelling vision, one that takes people to a new place, and then translate that vision into a reality.

The opposite of hope is despair, and when we despair, it is because we feel there are no choices.

I'd always rather err on the side of openness. But there's a difference between optimum and maximum openness, and fixing that boundary is a judgment call. The art of leadership is knowing how much information you're going to pass on - to keep people motivated and to be as honest, as upfront, as you can. But, boy, there really are limits to that.