Expect the best from your people and they will usually deliver but your expectations must be realistic.

Leaders are people who believe so passionately that they can seduce other people into sharing their dream.

Recognize and respect mutual self-interests, then build creative collaborations to serve them.

People vary enormously in how they learn. Some learn through their eyes - by reading but also by responding to all kinds of visual information. Others learn mostly through their ears or touch or other senses.

The organizations of the future will increasingly depend on the creativity of their members to survive. Great Groups offer a new model in which the leader is an equal among Titans. In a truly creative collaboration, work is pleasure, and the only rules and procedures are those that advance the common cause.

Good leaders make people feel that they're at the very heart of things, not at the periphery. Everyone feels that he or she makes a difference to the success of the organization. When that happens people feel centered and that gives their work meaning.

That's nonsense; in fact, the opposite is true. Leaders are made rather than born.