Coaching will become the model for leaders in the future... I am certain that leadership can be learned and that terrific coaches... facilitate learning.

The manager administers; the leader innovates.

Listening to the inner voice - trusting the inner voice - is one of the most important lessons of leadership.

Great leaders love talent and know where to find it. They surround themselves with talented people who can work effectively together.

The manager asks how and when; the leader asks what and why.

Organizations have to come to grips with the fact that tests of adaptive capability aren't always pleasant. Learning can be a powerful emotional event, and organizations have to be cognizant of that. They must understand that those who complete high-quality executive education programs are going to see the organization with fresh eyes after they return. Those who re-enter the workplace filled with new enthusiasm and new ideas often find a chilly response on the part of their supervisors.

Encourage dissent: Leaders should have associates who have contrary views, who are devil's advocates, "variance sensors" who can tell them the difference between what is expected and what is really happening, between what they want to hear and what they need to hear. There are too many naked emperors running around today.