Trust is the lubrication that makes it possible for organizations to work.

If you're the leader, you've got to give up your omniscient and omnipotent fantasies - that you know and must do everything. Learn how to abandon your ego to the talents of others.

Our tendency to create heroes rarely jibes with the reality that most nontrivial problems require collective solutions.

Frank Gehry designs buildings that make other architects half his age (he's 78) gasp with envy. Neotony is what makes him lace up his skates and whirl around the ice rink, while visionary buildings come to life and dance in his head.

Walt Disney, of all people, did a good job of describing his own netony. "People who have worked with me say I am 'innocence in action,'" he wrote. "They say I have the innocence and unselfconsciousness of a child. Maybe I have. I still look at the world with uncontaminated wonder."

Charisma is the result of effective leadership, not the other way around.

Trust is the lubrication that makes it possible for organizations to work.