Trust is the lubrication that makes it possible for organizations to work.

Good leaders make people feel that they're at the very heart of things, not at the periphery.

Innovation- any new idea-by definition will not be accepted at first. It takes repeated attempts, endless demonstrations, monotonous rehearsals before innovation can be accepted and internalized by an organization. This requires courageous patience.

Encourage reflective backtalk: Leaders know the importance of having someone in their lives who will unfailingly and fearlessly tell them the truth.

A new leader has to be able to change an organization that is dreamless, soulless and visionless... someone's got to make a wake up call.

That's important to remember: it's not just a collection of great individuals but a group of people who enjoy playing in the sandbox, thoroughly enjoying collaborative problem solving.

The opposite of hope is despair, and when we despair, it is because we feel there are no choices.