If every customer is using your product "correctly", you'll never learn anything interesting about what to do next.

Do things that incumbents can't or won't do because it's economically or technically infeasible.

Execute like there's no tomorrow, strategize like there will be.

My downtime tends to resemble my uptime. Weekends are workdays, but toned down. Over the whole weekend, I may have five meetings, as opposed to six on a weekday. I used to play piano for 30 minutes at night, but I had to pull that out of my schedule. I don't have time for nonwork stuff.

Start with the assumption that the best way to do something is not the way it's being done right now.

I think people are always able to achieve more than they think they can. While that’s cliche, I don’t know if managers think about that enough. You have to set your sights extremely high.

You can keep 'consumer' DNA at the center of your product. That will always mean that adoption is easier.