Start with something simple and small, then expand over time. If people call it a 'toy' you're definitely onto something.

I have a lot of faults. I often interrupt in meetings. I talk too loud. I talk too fast.

Any time where the delta b/w what is possible and how things work today is at its widest, that's an opportunity to go build new technology.

The IT model of the enterprise has become a lot more user lead.

We're going from a world of customized software to standardized platforms.

If you don't go to every level of your company, you distance yourself from the marketplace and from your people.

The business models in enterprise have changed pretty dramatically. A huge problem with enterprise software traditionally has been usually you sell to the customer and then they adopt the technology. The great thing about 'freemium' and the new way enterprise software is being sold is you get to try it first and then buy it.