Jeff Bezos is opening a retail store and owns a newspaper. Turns out everything we thought about the Internet is wrong.

You can keep 'consumer' DNA at the center of your product. That will always mean that adoption is easier.

The most customer-centric organizations can answer any question by deciding what's best for the customer, without ever having to ask.

Better to be too early and have to try again, than be too late and have to catch up.

When you're doing something you're passionate about, stress becomes a featurenot a bug.

You intentionally start small, because you will not be able to compete with an incumbent... because the incumbent is always going to go for the full solution.

You'll learn more in a day talking to customers than a week of brainstorming, a month of watching competitors, or a year of market research.