All of a sudden, if you think about the entire ecosystem of connected devices that can pull down information, access content and allow me to share and work and communicate, the vast majority now are not Windows computers. They are iPhones. They are iPads. They are Android devices.

Start with the assumption that the best way to do something is not the way it's being done right now.

I tend to not discriminate when it comes to people I can learn from. Basically, if someone has built a meaningful business in software, technology or media, faced disruption and adversity, and overcame underdog status, I want to know how they did it.

Do things that incumbents can't or won't do because it's economically or technically infeasible.

The most customer-centric organizations can answer any question by deciding what's best for the customer, without ever having to ask.

We didn't really start the company to go build an enterprise software company.

My dad is a chemical engineer, and my mom was a teacher. They were pretty serious about education, but I always thought about things a little bit differently.