All of a sudden, if you think about the entire ecosystem of connected devices that can pull down information, access content and allow me to share and work and communicate, the vast majority now are not Windows computers. They are iPhones. They are iPads. They are Android devices.

Too little process and you can't get good work done. Too much process and you can't get any work done. Most companies never find the middle.

If you don't go to every level of your company, you distance yourself from the marketplace and from your people.

I think bad politics are incredibly dangerous, so it's important to make sure that people are communicating well. Culture and morale are super important. It's best to not force it, but let it happen organically and genuinely.

I'm certainly not into money and prestige. For me there is simply nothing more exciting than people involved in the creation of great products. That is what drives me.

Opportunity lives at the intersection of what people need tomorrow and can be just barely built today.

The benefit to building a startup is that customers don't have the same kind of friction when they adopt new technology.