Listen to your customers, but don't always build exactly what they're telling you. This is a really key distinction around building enterprise software.

Go after the customers that are working in the future, but haven't totally lost their minds.

Always look for these changing technology factors- any market that has a significant change in the underlying raw materials ...or enabling factors, is an environment that is about to change in a very significant way.

I think people are always able to achieve more than they think they can. While that’s cliche, I don’t know if managers think about that enough. You have to set your sights extremely high.

You can look at the cost structure of an incumbent company and discover: where are they not going to be able to drop their prices... because that business model is fundamental to the existence of the company.

We're going from a world of customized software to standardized platforms.

Everything about the enterprise, and then by definition the software the enterprise uses has changed - just in the last 5 years.