Listen to your customers, but don't always build exactly what they're telling you. This is a really key distinction around building enterprise software.

Better to be right about the trend and wrong about the implementation, than the other way around.

There's a lot of pride that business owners have. It's actually really critical that pride and ownership extends to everyone in the organization. I think of everyone is in the same boat in driving the company forward.

If every customer is using your product "correctly", you'll never learn anything interesting about what to do next.

My mom is proud of me. But she might not be too happy about the hours I keep or how little I eat. I wake up so late that it would be inappropriate to have breakfast. At most, I will have a snack in the day and dinner. I realize that it's not the healthiest way to live, but it's all I really have time for.

If you're in your early 20s and you're hanging out with a bunch of other people in their early 20s, nobody has a sense of the kinds of problems that real 'workers' run into every day. They're running into a completely different set of problems like 'what's the party going on right now that I should be going to?

The product that wins is the one that bridges customers to the future, not the one that requires a giant leap.