If you don't go to every level of your company, you distance yourself from the marketplace and from your people.

I think because of the iPhone and the fact that we now have a ubiquitous internet, our creativity in the startup space is 10 times different. Every single industry, every single market, is going to be technology-driven in some way. There's an infinite opportunity for startups because now you can go and solve problems that previously looked like they had nothing to do with technology.

Any time where the delta b/w what is possible and how things work today is at its widest, that's an opportunity to go build new technology.

What happens to the Microsofts, Oracles and IBMs of the world is that when they get big enough, they don't think they need to bring that same level of focus and energy to the end-user experience.

The 10% between 90% done to 100% done takes most of the time, causes most of the stress, but is all of the value.

Innovation is hard because solving problems people didn't know they had & building something no one needs look identical at first.

The only barrier to entry you can create is to consistently build a great product.