If you don't go to every level of your company, you distance yourself from the marketplace and from your people.

Start with the assumption that the best way to do something is not the way it's being done right now.

Better to be too early and have to try again, than be too late and have to catch up.

I don't use many apps. I use naps.

If you don't go to every level of your company, you distance yourself from the marketplace and from your people.

All we're really doing is repeating technologies that were tried 10, 20, 30 years ago... it's just that it was too expensive, too unusable, and we didn't have the enabling technologies to make it possible.

If people don't think the odds are against you, you're doing it wrong.