You want to find the really crazy but still somewhat reasonable outliers within the customer ecosystem.

I think bad politics are incredibly dangerous, so it's important to make sure that people are communicating well. Culture and morale are super important. It's best to not force it, but let it happen organically and genuinely.

My downtime tends to resemble my uptime. Weekends are workdays, but toned down. Over the whole weekend, I may have five meetings, as opposed to six on a weekday. I used to play piano for 30 minutes at night, but I had to pull that out of my schedule. I don't have time for nonwork stuff.

The only barrier to entry you can create is to consistently build a great product.

Steve Jobs is the most epic entrepreneur of all time. He served as a guiding light for any emerging businessperson who wanted to learn how things should get done. He'll be looked at as one of the best business leaders of all time, and certainly one of the best tech entrepreneurs.

Entrepreneurship: 10% coach, 20% player, 30% cheerleader, 40% waterboy.

I think I'm the kind of person who would be very difficult to employ - I'm pretty annoying, but driven.