Too little process and you can't get good work done. Too much process and you can't get any work done. Most companies never find the middle.

Sometimes things are the way they are and can't be changed, other times it's because no one ever tried. Your job is to find the latter.

Always look for these changing technology factors- any market that has a significant change in the underlying raw materials ...or enabling factors, is an environment that is about to change in a very significant way.

I interned at Miramax and subsequently at Paramount because I was really curious about the future of entertainment - how were we going to get films online? While the inspiration for Box didn't come from that experience directly, it was very obvious that bigger businesses had a lot of slow processes and cumbersome technology.

The best technology is aimed far enough in the future that it stands out, but close enough to the present that it blends in.

Look for new enabling technologies that create a wide gap between how things have been done and how they can be done.

My downtime tends to resemble my uptime. Weekends are workdays, but toned down. Over the whole weekend, I may have five meetings, as opposed to six on a weekday. I used to play piano for 30 minutes at night, but I had to pull that out of my schedule. I don't have time for nonwork stuff.