Too little process and you can't get good work done. Too much process and you can't get any work done. Most companies never find the middle.

The benefit to building a startup is that customers don't have the same kind of friction when they adopt new technology.

Modularize, don't customize. Build a platform as opposed to building all of the custom technology and custom vertical experiences.

Entrepreneurship: 10% coach, 20% player, 30% cheerleader, 40% waterboy.

I think bad politics are incredibly dangerous, so it's important to make sure that people are communicating well. Culture and morale are super important. It's best to not force it, but let it happen organically and genuinely.

When you're doing something you're passionate about, stress becomes a featurenot a bug.

A lot of being productive personally is determined by how you organize your entire business. You can't separate those two things.