Too little process and you can't get good work done. Too much process and you can't get any work done. Most companies never find the middle.

All we're really doing is repeating technologies that were tried 10, 20, 30 years ago... it's just that it was too expensive, too unusable, and we didn't have the enabling technologies to make it possible.

Any time where the delta b/w what is possible and how things work today is at its widest, that's an opportunity to go build new technology.

We're enamored with the concept that there's always a price. But sometimes, your goal is to build a great company, not sell it.

If you're in your early 20s and you're hanging out with a bunch of other people in their early 20s, nobody has a sense of the kinds of problems that real 'workers' run into every day. They're running into a completely different set of problems like 'what's the party going on right now that I should be going to?

Uber is a $3.5 billion lesson in building for how the world *should* work instead of optimizing for how the world *does* work

It's unfortunate biologically we have to sleep.