Too little process and you can't get good work done. Too much process and you can't get any work done. Most companies never find the middle.

The only way to avoid disruption is to constantly do what you would if you were just starting out.

Startups often win because it's easier to see what comes next when you don't have to worry about maintaining what came last.

I think I'm the kind of person who would be very difficult to employ - I'm pretty annoying, but driven.

If people don't think the odds are against you, you're doing it wrong.

In an IT lead world, incumbents generally win because they have the existing relationship with the IT organization.

I think people are always able to achieve more than they think they can. While that’s cliche, I don’t know if managers think about that enough. You have to set your sights extremely high.