Every single industry is going through a major business model and technology oriented disruption.

The benefit to building a startup is that customers don't have the same kind of friction when they adopt new technology.

I think I'm the kind of person who would be very difficult to employ - I'm pretty annoying, but driven.

I think bad politics are incredibly dangerous, so it's important to make sure that people are communicating well. Culture and morale are super important. It's best to not force it, but let it happen organically and genuinely.

You can keep 'consumer' DNA at the center of your product. That will always mean that adoption is easier.

The product that wins is the one that bridges customers to the future, not the one that requires a giant leap.

Entrepreneurship: 10% coach, 20% player, 30% cheerleader, 40% waterboy.