The most customer-centric organizations can answer any question by deciding what's best for the customer, without ever having to ask.

The IT model of the enterprise has become a lot more user lead.

The benefit to building a startup is that customers don't have the same kind of friction when they adopt new technology.

Everything about the enterprise, and then by definition the software the enterprise uses has changed - just in the last 5 years.

Any time where the delta b/w what is possible and how things work today is at its widest, that's an opportunity to go build new technology.

I think bad politics are incredibly dangerous, so it's important to make sure that people are communicating well. Culture and morale are super important. It's best to not force it, but let it happen organically and genuinely.

I'm obsessed with speed. I'm always asking myself, 'Why can't we do things faster? Why can't it happen more efficiently? Why is this requiring three meetings instead of one?'