The most customer-centric organizations can answer any question by deciding what's best for the customer, without ever having to ask.

Look for new enabling technologies that create a wide gap between how things have been done and how they can be done.

Focus too much on the near-term and you won't get tomorrow's customers, focus too much on the long-term and you won't get today's.

The best technology is aimed far enough in the future that it stands out, but close enough to the present that it blends in.

They can bring the technology in, then you can sell to the enterprise when they want to have better control, better security... you still have the same biz model as a traditional enterprise sw company, but the way to get into the company is through the end user.

My co-founder Dylan Smith and I left our junior year of college to move to the Bay Area. To the horror of our friends' parents, we actually had two other friends drop out of college to work on the product. The four of us were just working non-stop growing Box.

Startups often win because it's easier to see what comes next when you don't have to worry about maintaining what came last.