My dad is a chemical engineer, and my mom was a teacher. They were pretty serious about education, but I always thought about things a little bit differently.

If you don't go to every level of your company, you distance yourself from the marketplace and from your people.

That's already been tried before only means the first attempt got it wrong.

Jeff Bezos is opening a retail store and owns a newspaper. Turns out everything we thought about the Internet is wrong.

The only way to avoid disruption is to constantly do what you would if you were just starting out.

The benefit to building a startup is that customers don't have the same kind of friction when they adopt new technology.

All we're really doing is repeating technologies that were tried 10, 20, 30 years ago... it's just that it was too expensive, too unusable, and we didn't have the enabling technologies to make it possible.