They can bring the technology in, then you can sell to the enterprise when they want to have better control, better security... you still have the same biz model as a traditional enterprise sw company, but the way to get into the company is through the end user.

I think bad politics are incredibly dangerous, so it's important to make sure that people are communicating well. Culture and morale are super important. It's best to not force it, but let it happen organically and genuinely.

Read these 3 books - Crossing the Chasm, Innovators Dilemma and Behind the Cloud.

The only barrier to entry you can create is to consistently build a great product.

There's a lot of pride that business owners have. It's actually really critical that pride and ownership extends to everyone in the organization. I think of everyone is in the same boat in driving the company forward.

You want to find the really crazy but still somewhat reasonable outliers within the customer ecosystem.

I don't use many apps. I use naps.