There's a lot of pride that business owners have. It's actually really critical that pride and ownership extends to everyone in the organization. I think of everyone is in the same boat in driving the company forward.

You can look at the cost structure of an incumbent company and discover: where are they not going to be able to drop their prices... because that business model is fundamental to the existence of the company.

You can keep 'consumer' DNA at the center of your product. That will always mean that adoption is easier.

I think I'm the kind of person who would be very difficult to employ - I'm pretty annoying, but driven.

The best technology is aimed far enough in the future that it stands out, but close enough to the present that it blends in.

Opportunity lives at the intersection of what people need tomorrow and can be just barely built today.

The benefit to building a startup is that customers don't have the same kind of friction when they adopt new technology.