Uber is a $3.5 billion lesson in building for how the world *should* work instead of optimizing for how the world *does* work

If every customer is using your product "correctly", you'll never learn anything interesting about what to do next.

Uber is a $3.5 billion lesson in building for how the world *should* work instead of optimizing for how the world *does* work

There's a lot of pride that business owners have. It's actually really critical that pride and ownership extends to everyone in the organization. I think of everyone is in the same boat in driving the company forward.

That's already been tried before only means the first attempt got it wrong.

Modularize, don't customize. Build a platform as opposed to building all of the custom technology and custom vertical experiences.

My dad is a chemical engineer, and my mom was a teacher. They were pretty serious about education, but I always thought about things a little bit differently.