It's unfortunate biologically we have to sleep.

You can keep 'consumer' DNA at the center of your product. That will always mean that adoption is easier.

Innovation is hard because solving problems people didn't know they had & building something no one needs look identical at first.

Too little process and you can't get good work done. Too much process and you can't get any work done. Most companies never find the middle.

What happens to the Microsofts, Oracles and IBMs of the world is that when they get big enough, they don't think they need to bring that same level of focus and energy to the end-user experience.

Better to be too early and have to try again, than be too late and have to catch up.

If you don't go to every level of your company, you distance yourself from the marketplace and from your people.