Innovation is hard because solving problems people didn't know they had & building something no one needs look identical at first.

The best technology is aimed far enough in the future that it stands out, but close enough to the present that it blends in.

A lot of being productive personally is determined by how you organize your entire business. You can't separate those two things.

The most customer-centric organizations can answer any question by deciding what's best for the customer, without ever having to ask.

I believe there's plenty of market for each; we're talking about an ecosystem that is going to support billions of devices, so a competitive landscape is good for consumers, developers, and the platforms alike. Apple brings a smooth elegance to its devices and platform, with the best marketplace experience to boot. Google brings a higher volume of devices as well as a more diverse ecosystem to interact with. The real story here is that Microsoft is nowhere to be seen, ending a two-decade monopoly and creating biggest opportunity for software startups probably ever.

In an IT lead world, incumbents generally win because they have the existing relationship with the IT organization.

Better to be right about the trend and wrong about the implementation, than the other way around.