We're going from a world of customized software to standardized platforms.

Every single industry is going through a major business model and technology oriented disruption.

Too little process and you can't get good work done. Too much process and you can't get any work done. Most companies never find the middle.

Listen to your customers, but don't always build exactly what they're telling you. This is a really key distinction around building enterprise software.

If you're in your early 20s and you're hanging out with a bunch of other people in their early 20s, nobody has a sense of the kinds of problems that real 'workers' run into every day. They're running into a completely different set of problems like 'what's the party going on right now that I should be going to?

If you're waiting for encouragement from others, you're doing it wrong. By the time people think an idea is good, it's probably too late.

Modularize, don't customize. Build a platform as opposed to building all of the custom technology and custom vertical experiences.