We're going from a world of customized software to standardized platforms.

What happens to the Microsofts, Oracles and IBMs of the world is that when they get big enough, they don't think they need to bring that same level of focus and energy to the end-user experience.

Tip: Take the stodgiest, oldest, slowest moving industry you can find. And build amazing software for it.

I tend to not discriminate when it comes to people I can learn from. Basically, if someone has built a meaningful business in software, technology or media, faced disruption and adversity, and overcame underdog status, I want to know how they did it.

If you're in your early 20s and you're hanging out with a bunch of other people in their early 20s, nobody has a sense of the kinds of problems that real 'workers' run into every day. They're running into a completely different set of problems like 'what's the party going on right now that I should be going to?

In a user lead model, users are bringing in their own technology... and you can build software then, around the user.

Modularize, don't customize. Build a platform as opposed to building all of the custom technology and custom vertical experiences.