Innovation in tech favors the naive and the stubborn. If you are too rational you won't tackle problems that others once failed at.

I think bad politics are incredibly dangerous, so it's important to make sure that people are communicating well. Culture and morale are super important. It's best to not force it, but let it happen organically and genuinely.

All we're really doing is repeating technologies that were tried 10, 20, 30 years ago... it's just that it was too expensive, too unusable, and we didn't have the enabling technologies to make it possible.

What happens to the Microsofts, Oracles and IBMs of the world is that when they get big enough, they don't think they need to bring that same level of focus and energy to the end-user experience.

Focus too much on the near-term and you won't get tomorrow's customers, focus too much on the long-term and you won't get today's.

Any time where the delta b/w what is possible and how things work today is at its widest, that's an opportunity to go build new technology.

Companies have never won. You're always either fighting for survival, or fighting for relevance.