All we're really doing is repeating technologies that were tried 10, 20, 30 years ago... it's just that it was too expensive, too unusable, and we didn't have the enabling technologies to make it possible.

Do things that incumbents can't or won't do because it's economically or technically infeasible.

The only way to avoid disruption is to constantly do what you would if you were just starting out.

You want to find the really crazy but still somewhat reasonable outliers within the customer ecosystem.

The chance of failure is almost always better than the guarantee of never knowing.

What happens to the Microsofts, Oracles and IBMs of the world is that when they get big enough, they don't think they need to bring that same level of focus and energy to the end-user experience.

Jeff Bezos is opening a retail store and owns a newspaper. Turns out everything we thought about the Internet is wrong.