Focus too much on the near-term and you won't get tomorrow's customers, focus too much on the long-term and you won't get today's.

I tend to not discriminate when it comes to people I can learn from. Basically, if someone has built a meaningful business in software, technology or media, faced disruption and adversity, and overcame underdog status, I want to know how they did it.

I think bad politics are incredibly dangerous, so it's important to make sure that people are communicating well. Culture and morale are super important. It's best to not force it, but let it happen organically and genuinely.

In an IT lead world, incumbents generally win because they have the existing relationship with the IT organization.

All of a sudden, if you think about the entire ecosystem of connected devices that can pull down information, access content and allow me to share and work and communicate, the vast majority now are not Windows computers. They are iPhones. They are iPads. They are Android devices.

We didn't really start the company to go build an enterprise software company.

You want to find the really crazy but still somewhat reasonable outliers within the customer ecosystem.