Entrepreneurship: 10% coach, 20% player, 30% cheerleader, 40% waterboy.

Do things that incumbents can't or won't do because it's economically or technically infeasible.

Sometimes things are the way they are and can't be changed, other times it's because no one ever tried. Your job is to find the latter.

Go after the customers that are working in the future, but haven't totally lost their minds.

Too little process and you can't get good work done. Too much process and you can't get any work done. Most companies never find the middle.

Your product should sell itself, but that does not mean you don't need salespeople.

My downtime tends to resemble my uptime. Weekends are workdays, but toned down. Over the whole weekend, I may have five meetings, as opposed to six on a weekday. I used to play piano for 30 minutes at night, but I had to pull that out of my schedule. I don't have time for nonwork stuff.