Do things that incumbents can't or won't do because it's economically or technically infeasible.

I'm obsessed with speed. I'm always asking myself, 'Why can't we do things faster? Why can't it happen more efficiently? Why is this requiring three meetings instead of one?'

We're going from a world of customized software to standardized platforms.

You intentionally start small, because you will not be able to compete with an incumbent... because the incumbent is always going to go for the full solution.

I tend to not discriminate when it comes to people I can learn from. Basically, if someone has built a meaningful business in software, technology or media, faced disruption and adversity, and overcame underdog status, I want to know how they did it.

If every customer is using your product "correctly", you'll never learn anything interesting about what to do next.

A lot of being productive personally is determined by how you organize your entire business. You can't separate those two things.