There is no secret ingredient or hidden formula responsible for the success of the best Japanese companies.

The public does not know what is possible. We do.

If you don't want Japan to buy it, don't sell it.

We treat employees as a member of the family. If management take the risk of hiring them, we have to take the responsibility for them.

We all learn by imitating, as children, as students, as novices in the world of business. And then we grow up and learn to blend our innate abilities with the rules or principles we have learned.

The important thing in my view is not to pin the blame for a mistake on somebody, but rather to find out what caused the mistake.

Once you have a staff of prepared, intelligent, and energetic people, the next step is to motivate them to be creative.