You can be totally rational with a machine. But if you work with people, sometimes logic often has to take a backseat to understanding.

When I find an employee who turns out to be wrong for the job, I feel it is my fault because I made the decision to hire him.

If you go through life convinced that your way is always best, all the new ideas in the world will pass you by.

We all learn by imitating, as children, as students, as novices in the world of business. And then we grow up and learn to blend our innate abilities with the rules or principles we have learned.

There is no secret ingredient or hidden formula responsible for the success of the best Japanese companies.

The important thing in my view is not to pin the blame for a mistake on somebody, but rather to find out what caused the mistake.

America looks 10 minutes ahead; Japan looks 10 years.