The public does not know what is possible. We do.

If we face recession, we should not lay off employees; the company should sacrifice a profit. It's management's risk and management's responsibility. Employees are not guilty; why should they suffer?

There is no secret ingredient or hidden formula responsible for the success of the best Japanese companies.

America looks 10 minutes ahead; Japan looks 10 years.

Japanese people tend to be much better adjusted to the notion of work, any kind of work, as honorable.

When I find an employee who turns out to be wrong for the job, I feel it is my fault because I made the decision to hire him.

Carefully watch how people live, get an intuitive sense as to what they might want and then go with it. Don’t do market research.