The important thing in my view is not to pin the blame for a mistake on somebody, but rather to find out what caused the mistake.

There is no secret ingredient or hidden formula responsible for the success of the best Japanese companies.

When I find an employee who turns out to be wrong for the job, I feel it is my fault because I made the decision to hire him.

An enemy of innovation could be your own sales force.

We treat employees as a member of the family. If management take the risk of hiring them, we have to take the responsibility for them.

In the long run, no matter how good or successful you are or how clever or crafty, your business and its future are in the hands of the people you hire.

From a management standpoint, it is very important to know how to unleash people's inborn creativity. My concept is that anybody has creative ability, but very few people know how to use it.