Intuition is the wisdom formed by feeling and instinct - a gift of knowing without reasoning... Belief is ignited by hope and supported by facts and evidence - it builds alignment and creates confidence. Belief is what sets energy in motion and creates the success that breeds more success.

I got my MBA at Burberry, but I will get my PhD at Apple.

Everyone talks about building a relationship with your customer. I think you build one with your employees first.

When you have trust and you get that trust in place throughout the company, people are empowered — people are free.

The experience would be that a customer would have total access to Burberry across any device, anywhere, and they would get exactly the same feeling of the brand, feeling of the culture, regardless of where, when, how they were accessing the brand.

Our greatest weakness is lack of self-confidence.

We have always said actually this isn't about money, it's not about price. This can be an experience. It doesn't have to be about buying something.