The key to handling problems and conflict within an organization is to keep the channels of communication wide open.
Anita RoddickQuite apart from anything else, my experience is trying to change things for the better makes you feel better, healthier. Humans are communicative animals: when you do good in a community, the benefits eventually get back to you.
Anita RoddickThe bigger you grow, the more intimate communication has to be. It almost has to be belly and belly. As you get bigger and bigger in an organization, everything gets more and more detached and everything is on email or voicemail. That's the worse thing because lack of intimacy is one of the downsides (of growth).
Anita RoddickI didn't go to business school, didn't care about financial stuff and the stock market.
Anita Roddick