To run this business ... you need ... optimism, humanism, enthusiasm, intuition, curiosity, love, humour, magic and fun, and that secret ingredient-euph oria.

At The Body Shop we had always been measured by how many jobs we had created, and I got a major award from the Queen on that.

If I had to choose my driving force, it would be passion.

we can wake up one morning and find that the technology of this virtual, inter-connected world wasn't the liberating force we thought, but binds us ever more tightly under the control of the money men.

Consumers have not been told effectively enough that they have huge power and that purchasing and shopping involve a moral choice.

People I work with are open to leadership that has a vision, but this vision has to be communicated clearly and persuasively, and always, always with passion.

I hope to leave my children a sense of empathy and pity and a will to right social wrongs