Consumers have not been told effectively enough that they have huge power and that purchasing and shopping involve a moral choice.

You have to look at leadership through the eyes of the followers and you have to live the message. What I have learned is that people become motivated when you guide them to the source of their own power and when you make heroes out of employees who personify what you want to see in the organization.

We have our values from the church, the temple, the mosque. Do not rob, do not murder. But our behaviour changes the minute we go into the corporate place. Suddenly all of this is irrelevant.

Three components make an entrepreneur: the person, the idea and the resources to make it happen.

The Body Shop Foundation is run by our staff and supports social activism and environmental activism. We don't tend to support big agencies.

If you don't believe one person can make a difference, you have never been in bed with a mosquito.

My mother's bottom line was truth to her values. It meant bringing your heart and your humanity to work.