My dad was an editor and a writer, and that's actually what I aspired to be.

Customers require the effective integration of technologies to simplify their workflow and boost efficiency.

I have zero tolerance for people who don't come completely prepared. I expect contribution, I expect attendance, and I expect directors to take trips and visit the company's programs.

Good leadership is about the company's success, not your own.

When you have that window of opportunity called a crisis, move as quickly as you can, get as much done as you can. There's a momentum for change that's very compelling.

I learned how to be a learner. When you get in a job, the tendency is to say, 'I've got to know it. I've got to give direction to others. I'm in this job because I'm better and smarter.' I always took a different view, that the key was to identify the people who really knew and learn from them.

Even under the most difficult circumstances you can have creative flexibility.