Employees are a company's greatest asset - they're your competitive advantage. You want to attract and retain the best; provide them with encouragement, stimulus, and make them feel that they are an integral part of the company's mission.

One of the things we often miss in succession planning is that it should be gradual and thoughtful, with lots of sharing of information and knowledge and perspective, so that it's almost a non-event when it happens.

Sustainable development is a proven catalyst for Xerox innovation.

Not everybody is created equal, and it's important for companies to identify those high potentials and treat them differently, accelerate their development and pay them more. That process is so incredibly important to developing first-class leadership in a company.

Turnaround or growth, it's getting your people focused on the goal that is still the job of leadership.

An important mark of a good leader [is] to know you don’t know it all and never will.

Good leadership is about the company's success, not your own.