Fear of feeling bad rarely makes one feel good.

When people feel criticized, they almost always defend the behavior you want them to change.

Never define people or situations in terms of their effect on you, unless you want to give them the power to make you feel that way.

Leaders should interact with everyone in their organization as if the interaction is being recorded and will be used as a training film on how to treat colleagues, coworkers, and customers.

When our worries and fears just don't make sense, it's possible we are trusting the part of the brain that doesn't make sense... it just reacts.

Sometimes knowing what to do is knowing when to stop.

Many people would rather be certain of their worries and fears, than risk the uncertainty of hope and optimism.