But if your work is your art, a personal reflection of who you are, the only person who can do that better than you, is a future you.

To influence others, we must know what is influencing them... and they must know that we get it.

Leaders should interact with everyone in their organization as if the interaction is being recorded and will be used as a training film on how to treat colleagues, coworkers, and customers.

The way to encourage people to be accountable is to engage the responsible, accountable, trustworthy part of their brain.

In our lives, we can either be a reflection of the world around us . . . or a beam that enlightens the lives of others.

Holding on to anger is like grasping a hot coal while blaming our misery on the person who started the fire.

To influence others to change, you must be able to frame that change in terms of the future, and in a way that has value to all concerned.