The most valuable gift you have to offer is yourself.

Sometimes the most influential thing we can do is listen.

The 8 key words that will move practically anyone to your side of the issue: 'If you can't do it, I'll definitely understand.'

Nobody is going to buy from you because you have quota to meet. They are going to buy from you because they see the value in doing so.

Edify a person in advance for the positive traits you want him or her to have, and you'll find them making a concerted effort to live up to your praise.

I started out as a television news anchor but I wasn't very good at it. I think I was too positive. I wanted to begin every newscast by saying, 'Good evening, in the news tonight...everything's great! Go to sleep. We'll let you know if anything important comes up.'

Giving is not a strategy. It's a way of life.