Build something 100 people love, not something 1 million people kind of like.

I had to learn to get comfortable in a role of ambiguity where I had to seek out advisers and learn quickly.

In organizations (or even in a society) where culture is weak, you need an abundance of heavy, precise rules and processes.

A company's culture is the foundation for future innovation. An entrepreneurs job is to build the foundation

I'm not saying the whole world will work this way, but with Airbnb, people are sleeping in other people's homes and other people's beds. So there's a level of trust necessary to participate that's different from an eBay or Facebook.

The American dream, what we were taught was, grow up, own a car, own a house. I think that dream's completely changing. We were taught to keep up with the Joneses. Now we're sharing with the Joneses.

What I've been surprised by is not how different people are, but how similar they are. There are certain types of Airbnb people, and they are in every city in the world - it's just that in some cultures, there is more of a generational divide.