We start with the perfect experience and then work backward. That's how we're going to continue to be successful.

In June 2010, I moved out of my apartment and I have been mostly homeless ever since, off and on. I just live in Airbnb apartments and I check in every week in different homes in San Francisco.

I'm not saying the whole world will work this way, but with Airbnb, people are sleeping in other people's homes and other people's beds. So there's a level of trust necessary to participate that's different from an eBay or Facebook.

Do things that won't scale; it will teach you.

In June, 2010, I moved out of my apartment and I have been mostly homeless ever since.

In organizations (or even in a society) where culture is weak, you need an abundance of heavy, precise rules and processes.

The stuff that matters in life is no longer stuff. It's other people. It's relationships. It's experience.