[On culture] It's living the core values when you hire; when you write an email; when you are working on a project; when you are walking in the hall.

Customers are willing to try new things, and if you can survive, you will have fewer competitors. It's like entering the eye of the storm. As long as you are strong enough to survive, you can end up in still water by yourself.

What I've been surprised by is not how different people are, but how similar they are. There are certain types of Airbnb people, and they are in every city in the world - it's just that in some cultures, there is more of a generational divide.

If you want to create a great product, just focus on one person. Make that one person have the most amazing experience ever.

We start with the perfect experience and then work backward. That's how we're going to continue to be successful.

When you start a company, it's more an art than a science because it's totally unknown. Instead of solving high-profile problems, try to solve something that's deeply personal to you. Ideally, if you're an ordinary person and you've just solved your problem, you might have solved the problem for millions of people.

Our "overnight" success took 1,000 days.