The second thing I had to do was not to be reluctant as a leader...And when I started doing that, I realized that people are thriving from this, and that it's so much more helpful for people.

There's no such thing as a good or bad culture, it's either a strong or weak culture. And a good culture for somebody else may not be a good culture for you.

In June 2010, I moved out of my apartment and I have been mostly homeless ever since, off and on. I just live in Airbnb apartments and I check in every week in different homes in San Francisco.

Everyone's got a moment or two in their life where something happens and you make a decision and then your entire life changes.

Having a clear mission and making sure you know that mission and making sure that mission comes through the company is probably the most important thing you can do for both culture and values.

If you want to create a great product, just focus on one person. Make that one person have the most amazing experience ever.

We start with the perfect experience and then work backward. That's how we're going to continue to be successful.